Moving Express and Storage

Please do not book with them! They are scammers and will hold your stuff hostage. VERY UNPROFESSIONAL. I booked with cross country movers they didn’t have a truck(wasn’tInformed) available so they sent my file to me this company without my permission. They tried to charge me an extra 1,000 also was told me if I didn’t pay them half in which I already did with the first company that they couldn’t tell me my delivery date. This whole process has been so ghetto. I left out my belonging were supposed to be picked up on a Wednesday they gave me the run around for 3 whole days. Didn’t come until Saturday! Customer service trash they were very nasty! DO NOT RECOMMEND!!

Move size: 1 Bedroom Home Service cost: $3000

I DO NOT recommend this company. First be aware that when the sales company sells you their moving service they do no make you aware of the different coverages you can choose from. Using the lowest package (60 cents per pound) I lost thousands of dollars due to breakage and lost. MY main complaint is the lost items that

where valued at around $10,000.00. The owner of the company would

not speak to me and the customer service representative could only

tell me to read my contract. Very poor customer relations. Items that were packed by them, they would not pay for the repairs. They wanted to send me $42.00

I could go on and on but in the end I am out my items and my money...… Beware!!!!!

Move size: 2 Bedroom Home Service cost: $10000

Please use this mover with caution! If you do use this mover, purchase insurance for your belongings. They handled our goods so roughly, it was like someone had thrown our things out of a 5 story building. There were several boxes of destroyed antique glass (well packed in bubble wrap), all of our new bedroom furniture was dented and finished chipped, and two solid oak antiques were dropped so hard the doors were misaligned. They folded our $5000 Tempur-Pedic bed in half, of which it has never recovered- has a crease down the middle of the bed permanently now. We has specifically asked for the bed to NOT be folded, and it is common mover knowledge not to fold these types of beds (we have moved 2 times long distance and never had the bed folded before). Not only did they destroy many of our belongings, but the delivery movers were awful. They dropped boxes in front of us in intentionally and laughed and they left all of the wrapping trash on our front lawn. Do not be fooled by the 'nice' office staff, they are just trying to collect your money while your belongings are being destroyed.  If you use this company please please purchase full coverage insurance, they are sure to destroy more than your cost deductible worth of goods.  Or better yet, find a company that is reputable that will treat the customer right.  You will NEVER get in contact with a 'decision maker' if you have trouble or need help. .

Service cost: $9000

My Claim for the damages caused by the poor handling of Moving Express & Storage INC was routed to Anthem Claim management 2 months back, its stuck because they don't have the Inventory list from the movers. It's shocking that MOVING EXPRESS & SORAGE are intentionally not providing the INVENTORY LIST from my move to keep my claim on hold.

The representatives will scam and lure you into a very sweet deal and then as soon as you sign the contract, you are on your own. My experience with them was like a nightmare. I couldn't believe someone could go to such low professionalism just to cheat you and charge you eternally. Let me explain this by exposing the scam at every step so that YOU GUYS DON'T FALL INTO THEIR SCAM!!

Scam with Loading: I am now paying the consequences with a broken 65-inch TV and cracked furniture. I was told that my stuff will be loaded "by Weight" and if its less than the estimate, I will get a discount and if not, I have to pay more. Sounded reasonable and I agreed. Now the pickup guy came with a truck which was already 70% loaded, after loading he said pay me additional 500$ as the volume is more and dismissed anything about "weight". Now in the contract, it says either weight OR Volume but the representatives will never tell you that over phone while sweet talking before you sign. I said at-least give me a proof on the volume or let me look at the available space in the truck - that's when his tone changed. He threatened to cancel the load and started screaming, all other residents panicked and came out- I have a 5-month old daughter, I couldn't do anything but pay as I was already late to leave for Atlanta. Now comes the bigger scam - he couldn't fit my stuff and then had to tie my dining table and my king size mattress outside the truck - YES OUTSIDE THE TRUCK (look at the pictures). I knew something was fishy and started taking pictures. In essence, he charged me for the extra volume which he didn't had in the first place, this is illegal.

Scam with Packing/Assembly: These guys had no tools on them, they were unable to open up my dining table. They then said we will load it as is which was next to impossible. I then, with my baby had to search all over the markets to purchase the right tools. If this is the professional packing Mrs Heidi charged me for, then you can imagine the quality of service they promise.

I have enough recorded proof to take this legally if my claim is not settled soon- They take advantage of the limited knowledge that customers have regarding the moving business and then rip you off. If they don't do the actual move and we have no control over who the actual carrier will be - then why do business with them, because if we do- the results will be damaging.

Prity Drabu
7814604976.

Move size: 1 Bedroom Home Service cost: $300

Move started in Connecticut on Sunday August 26th. Driver Alanous from Moving Express and Storage already started then telling me he would allow more space for us in the truck without telling the company if we would give him 750$ cash for doing us a favor. They took our stuff overnight and got a hotel. Next day headed to Maine, but on the 27th slept at another hotel as they were tired again to go straight there. finally they showed up on the 3rd the day August 28th at 3pm. At the time we declined the closing on that house as it was in horrible condition and were stressed beyond our limits. I had them bring our belongings to a storage facility in Fort Fairfield. Before this, he was conniving on the phone with some other people so it seemed. The deal was we could pay him 6,000 or pay the price given to us by the Express Moving & Storage the full 8, 159. I was under the impression we had an option. I was supposed to get 1,000$ money orders from the post office. The limit was 'four' so I was only able to get 4,000. He was told and said that until he gets the other 2,000 he will hold the company's check and when he receives the money he would mail the check back to us. He never did, but gave the check to the company to save his own rearend, withholding the fact that he pocketed the 4k. Amazing he still has his job, seems the company is just as shady.

I drove 10 hours straight without sleeping to get to a house that was unlivable. I was responsible for my 97 year old grandmother and keeping her safe.So I had to contact our real estate agent who knew a friend with a storage facility. Stress, exhaustion and worry created a perfect advantage for someone intending to confuse and con. The situation is still a battle as this employee is twisting it all on me. Shameful workers with absolutely appalling dispositions.

Move size: 3 Bedroom Home Service cost: $12159

I should have known how bad it was going to be by the number of lies they told prior to their arrival. They're an absolute piece of garbage company. They treated our homegoods like trash, stole items, lost items, broke items and then lied about who did it all. I hope nothing but bad things happen to each and everyone one of the people who ruined my sons birthday, stole from him and then lied about it all. If they were in any other business, they'd be in jail.. The movers mafia covers its own ass though.

Move size: 4 Bedroom Home Service cost: $6500

**BEWARE OF THIS COMPANY**

I did not even hire this company, Jacob and Sons (another FRAUDULENT/THIEVING/MORAL-LESS COMPANY) hired them unbeknownst to me.

Please report them to Federal Trade Commission and Better Business Bureau immediately.

I recently became victim to Jacob and Sons’/Express & Storage Inc's (has changed names 2x since I moved two weeks ago) scam. If you care about your belongings, time and faith in the decency of others, please, take my experience as evidence and use another moving company.

On moving day, an aggressive man named Saul came to my apartment (without a mask) and demanded an additional $1,000. I refused to pay the additional money but Saul agreed to move my belongings anyway. The entire move he treated my belongings like trash and broke several items. When I asked for my items to be treated with more care, Saul cursed at me and threatened to “throw my belongings on the side of the road and cancel the move all together.”

After the distressing moving experience, Saul handed me paperwork with “Express and Storage, Inc.” letterhead. After questioning the letterhead, Saul said he was hired by Jacob and Sons. I called Jacob and Sons yet again, with no answer. I had signed a contract with Jacob and Sons, NOT Express and Storage, Inc.

After several days, Jacob and Sons admitted that my belongings were in Express and Storage’s warehouse in New Jersey. Jacob and Sons LIED about having a facility in New Jersey and I wanted to retrieve my belongings immediately.

I drove to NJ to pick up my belongings. The Express & Storage warehouse was FILTHY, and would likely not pass any form of quality control inspection (photos attached).

I have items that are missing/stolen. There was water damage to my couch; my dresser, bedframe, cabinet, heirloom dresser and bench were broken, holes in boxes (photos attached). Since I have not yet opened all of the boxes rescued from the warehouse, I am still not able to determine the extent of all of the damage.

Move size: 1 Bedroom Home Service cost: $3000

This company is nothing more then a thieving, abusing, bull shitting, lying bunch of people. They charged us double what we were quoted. Damaging and lost or stole other things from us. The owner Moishe plays dumb and acts like he doesn't know what goes on. Missing countless items and the things we received plenty were damaged. Don't waste your time putting in a complaint with Anthem claims either, they must have a connection with this company as well. They cover nothing and reimburse nothing. People like this shouldn't be in business at all. Think three times b4 using this moving company and don't stay far away!!!

Move size: 2 Bedroom Home Service cost: $7000